GlobalCenter - The Next Generation Call Centers Call Centers don't come cheap. At GlobalIPSystems we are aware of the investment a call center requires and what it's expected of them. We are able to offer the best Call Center System for the best price. A full package customized for your company. The features you need for the price you can afford.               ACD Features: • Multiple queues • Position announcements • Time remaining announcement • Automatic logon/logoff • Several different ringing strategies (Least used, round robin, random, least recent, etc) • Call monitoring • While-waiting menu • Music-on-hold (can be changed for user-defined files to play content) • Call priority • Mixed-protocolo agents • Dinamic agent add/delete • Customized IVR Integration • Full statistics and reports, including call time analysis • Raw CDR download Among others!. Do not hesitate to send us an email to inquire about other features. If it doesn't exist in the market, we can create it and integrate it into the system.